Information Technology (IT) is the utilization of a computer and all of its resources in the storage, transmission and manipulation of data in order to achieve a goal. Many industries have risen due to the growth of information technology. A few of the industries that have experienced exponential growth are the telecommunication, computer hardware and software, electronics, the internet and e-commerce which is the application of internet when carrying out business processes such as purchasing and procurement.
The modern day definition of information technology can be traced back to a publication made in 1958 by the Harvard Business Review. The authors intended to explain the difference between machines that were purpose built to carry specific tasks and general-purpose computers that could be programmed to do multiple tasks.
The world of technology is one that keeps changing and each decade we have developers who come up with products that are completely evolved. Two major factors that have fueled this phenomenon are maximizing computer efficiency at minimum cost.
Currently there are organizations that are dedicated to the development of Information products that can be applied by their clients in their daily business activities. Managed services entails outsourcing IT operations within the organization to an outside party. In this case the Managed Service Provider (MSP) is the organization offering management solutions relating to IT to end users and companies. These responsibilities are outsourced to outside parties since the applications being used are managed and hosted by the service provider. Usually the MSP owns the back-end infrastructure and offers the resources that a client may need remotely through the internet at any given time.
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Providing multiple services such as servers and networking requires very big data centers that have the ability to host multiple web applications and provide connections via VPN’s to end users who have more than one network.
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RMM software is also an important product of information technology. Remote Monitoring Management (RMM) is a collection of Information technology applications that are installed on a clients workstation or server. These tools are responsible for collecting information about the software applications being used in that particular workstation together with other hardware components. Data collected is then analyzed and used in creating reports for the service provider to assist in resolving issues that might be encountered. Clients who are provided with RMM services can monitor and improve all their workstations at the same time.
RMM’s are even capable of detecting errors and informing the service providers allowing them to fix said errors remotely. IT has evolved to accommodate innovations such as cloud computing and virtualization of physical resources.